frequently asked questions
Popular questions
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- How do I buy tickets online?
- Where can I get further help or talk to someone about the Key?
- The driver took my Key off me?
- I have a discounted key card, can I load tickets onto it that expire after my key card and/or discou
- Can I use my Key on rail services?
- Can I use a Southern Key card on the bus? Is Plusbus available on the Key?
- Can I use my Key on other operators’ buses?
- Is my Key transferable to other people?
- What happens if my Key stops working?
- What should I do if I lose my Key?
- I don’t have a bank card. Will I be able to buy tickets for my Key?
- If I have an Oyster or contactless card and keep it next to my Key card will it affect the ticket ma
- Is it safe to buy tickets online and how is my information protected?
- How do I edit my account information?
- How can I reset my password?
- What is The Key?
- I bought The Key in person, how do I create an online account?
- How long are products valid for?
- How do I use my Key?
- How long does it take to load a new ticket onto my Key?
- What happens if I have multiple ticket types loaded onto my card?
- When do my ticket(s) start?
- Can I have more than one ticket on my Key?
- I need a ticket now, what can I do?
- What tickets can I buy for my Key?
- Where can I buy tickets for my Key?
- What details do I need to share when registering for The Key and why?
- How much does The Key cost me?
- How do I get The Key?