FAQ
What details do I need to share when registering for The Key and why?
As the key is registered to you as an individual on registration you will be asked for:
your name
- address
- date of birth
- contact details, including email
If you lose your key or there is a query with your key we want to make sure that we can get any unused tickets back to you or that you can talk to us about your key.
If you have ticked the relevant box on the application form, we may also contact you to keep you updated with information about Metrobus services such as timetable changes and fare changes and to inform you of special offers and other related products and services from Metrobus or Go-Ahead Group, our parent company. You can opt out from receiving emails, by logging into your account at metrobus.co.uk/thekey and changing your preferences.