FAQ
The driver took my Key off me?
If there is a problem with your key or we believe your key has been tampered with in any way we may withdraw it. A driver or any official of Metrobus is entitled to retain any key which becomes electronically unreadable or they believe has been tampered with, or is being misused.
Where a key has become corrupt or faulty through no fault of your own we will replace it and transfer any unused tickets that were on it when it was withdrawn free of charge.
Call us on 01293 449191 or email us at thekey@metrobus.co.uk if your key has been withdrawn.